Privacy policy
PRIVACY POLICY
Last updated: September 19, 2026
HollowandGlow operates this online store and website. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.
Our store is powered by Shopify, which provides the ecommerce platform used to offer our products and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
Depending on how you interact with our store, we may collect the following information:
• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• Order information, including products purchased, order history, returns, refunds, and delivery information.
• Account information, including login details and preferences if you create a customer account.
• Customer-service information, including messages, photographs, and other information you provide when contacting us.
• Device and usage information, including your IP address, browser type, device information, pages viewed, website activity, and interactions with our store.
• Marketing preferences, including whether you have agreed to receive promotional communications.
PAYMENT INFORMATION
Payments are processed by Shopify and approved third-party payment providers.
HollowandGlow does not directly store complete payment-card numbers or card security codes. Payment providers may collect and process payment information according to their own privacy policies and security requirements.
HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you when you place an order, create an account, subscribe to communications, complete a form, or contact us.
• Automatically through cookies and similar technologies when you visit or use our website.
• From Shopify and service providers that help us operate our store, process payments, fulfill orders, prevent fraud, provide customer support, analyze website activity, or deliver marketing services.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process payments and complete orders.
• Arrange fulfillment, shipping, delivery, returns, and refunds.
• Provide order confirmations, tracking information, and service updates.
• Respond to questions and provide customer support.
• Maintain customer accounts and preferences.
• Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity.
• Operate, maintain, analyze, and improve our website, products, and customer experience.
• Send promotional communications when you have consented to receive them.
• Comply with legal, tax, accounting, regulatory, and contractual obligations.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information when reasonably necessary to operate our store, including to:
• Shopify, which hosts and supports our online store.
• Payment providers that process and verify transactions.
• Product suppliers, fulfillment partners, shipping carriers, and delivery providers that process and deliver orders.
• Technology, analytics, customer-support, marketing, fraud-prevention, and security providers.
• Professional advisers, regulators, courts, government agencies, or law-enforcement authorities when disclosure is permitted or required by law.
• A purchaser, successor, or adviser involved in a proposed or completed sale, transfer, restructuring, or other business transaction.
Service providers receive only the information reasonably required to perform their services and may process information according to their own privacy policies.
SHOPIFY
Our store is hosted by Shopify. Information submitted through our store may be collected and processed by Shopify to provide and improve its services, prevent fraud, process transactions, and support the operation of our store.
Shopify may process personal information in countries outside Canada. You can learn more by reviewing the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
FULFILLMENT AND SHIPPING
We may share the information required to process and deliver an order with product suppliers, fulfillment providers, shipping carriers, and tracking services.
This information may include your name, shipping address, telephone number, email address, ordered products, and order number.
COOKIES AND SIMILAR TECHNOLOGIES
Our website and service providers may use cookies, pixels, and similar technologies to:
• Keep the website functioning properly.
• Remember preferences and shopping-cart contents.
• Process checkout and account activity.
• Understand website traffic and performance.
• Prevent fraud and improve security.
• Measure marketing performance and provide relevant advertising where permitted.
You may control certain cookies through your browser settings or any privacy controls available on our website. Disabling cookies may affect some website features.
MARKETING COMMUNICATIONS
We may send promotional emails only where permitted by law or when you have agreed to receive them.
You can unsubscribe at any time by using the unsubscribe link included in a marketing email. Unsubscribing from marketing does not prevent us from sending necessary messages about orders, payments, shipping, returns, or customer-service requests.
THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
We do not control and are not responsible for the privacy, security, content, or practices of third-party websites. Review their privacy policies before providing personal information.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Complete transactions and provide customer service.
• Maintain business, tax, accounting, and transaction records.
• Prevent fraud and resolve disputes.
• Enforce agreements and policies.
• Meet legal and regulatory requirements.
Retention periods may differ depending on the type of information and the reason it was collected.
DATA SECURITY
We and our service providers use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no online transmission or storage system can be guaranteed completely secure. Please avoid sending sensitive payment or identification information through ordinary email.
INTERNATIONAL PROCESSING
Shopify, fulfillment providers, shipping partners, and other service providers may process or store information outside Canada.
When information is processed in another country, it may be subject to the laws and lawful-access requirements of that jurisdiction.
CHILDREN’S PRIVACY
Our store is intended for customers who have reached the age of majority in their province or territory, or who are using the store with the involvement and permission of a parent or legal guardian.
We do not knowingly collect personal information directly from children. A parent or legal guardian may contact us to request the deletion of information provided by a child.
YOUR PRIVACY RIGHTS
Depending on applicable law and your location, you may have the right to:
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent where our processing relies on consent, subject to legal or contractual restrictions.
• Request deletion of certain information where permitted by law.
• Ask questions or make a complaint about how we handle personal information.
We may need to verify your identity before processing a privacy request. Some information may need to be retained where required for legal, tax, fraud-prevention, dispute-resolution, or transactional purposes.
PRIVACY REQUESTS AND COMPLAINTS
To submit a privacy request or complaint, email hollowandglow@gmail.com.
Please provide enough information for us to understand your request. Do not send passwords, complete payment-card numbers, or other highly sensitive information by email.
We will review and respond to privacy requests within a reasonable period and as required by applicable law.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal obligations.
The revised version will be posted on this page with an updated revision date. Continued use of our website after an update means the current version will apply to future interactions with our store.
CONTACT
For questions about this Privacy Policy, our privacy practices, or your personal information, contact:
HollowandGlow
Email: hollowandglow@gmail.com
British Columbia, Canada